For Veleco Brand Products

Warranty statement

The One-Year limited warranty issued by Veleco sp. z o.o. with its registered office in Poland, Czestochowa 42-202, ul. Gen. Jozefa Hallera 8B, registered in the National Court Register under the entry No. KRS: 0000878290, NIP No. [Tax Identification Number]: 573-292-38-76, REGON No. [statistical number]: 387919068 (“Veleco” or “Warrantor”) provides additional rights separate to the rights provided by Consumer Law in the country of the purchase including but not limited to those relating to non-conforming goods. As such, this warranty is a voluntary manufacturer’s warranty providing additional benefits, and in no way restricts application of Polish Consumer Law stated on day 30 may 2014 yr. and act from day 23 april 1964 yr. Civil Code („consumer law”).

Any Customer (“Warrantee”) that has purchased Goods (“Products”) directly from Veleco can choose whether to claim warranty service under Veleco One-Year Limited Warranty or under Polish Consumer Law which is the country of the purchase.

Veleco will not be held liable to perform any warranty service requests issued by members of Veleco Authorized Reseller Network or their Customers under any additional warranty terms outside of Veleco’s One-Year Limited Warranty or any Consumer Law of the country of product purchase.

If a product was purchased from a member of Veleco Authorized Reseller Network, Consumers have the right to claim service request directly from Retail Seller under Veleco One-Year Limited Warranty, additional warranty terms provided by a member of Veleco Authorized Reseller Network or under Consumer Law of the country of the purchase.

Important: The Veleco’s One-Year Limited Warranty terms and conditions shall not apply to consumer law claims.

Statement and assurance of the warrantor

The Warrantor hereby declares and warrantees to the Holder of the Warranty that the Products were produced correctly, in accordance with the Agreement and technical specification, and in accordance with the Warrantor’s best knowledge and currently applicable rules of technical knowledge, construction art and applicable law. Through this Warranty, the Warrantor assumes liability for defects in the Product resulting from a gross violation by the Warrantor of any of the Warrantor’s obligations.

The liability of the Warrantor resulting from the Warranty

The Warrantor shall be liable to the Holder of the Warranty for any defects of the Goods that will come to light after the date of the sale of the Products by the Customer (by the Eligible Person) – until the expiry period resulting from this warranty stated in point III of Warranty statement section and provided correct and intended use.

The term of the warranty

The liability of the Warrantor under this Warranty begins on the day of sale of the Products and ends after in case of: (i) scooter – 12 months, (ii) battery – 6 months.

Limitation of liability

Other than the consumer law rights to which the Holder of this Warranty is entitled as set out at the beginning of this document, all warranties, conditions and other terms not included in this warranty are excluded from Veleco’s One-Year Limited Warranty. Veleco does not claim liability for any promises, conditions or warranties about service other than stated in this warranty document.

Veleco does not claim responsibility for damage which is not a direct result of Veleco’s actions. This includes responsibility for loss of quality, benefits or profits that were a direct result of a member of Authorized Reseller Network actions. These exclusions shall not apply to (i) death or personal injury, (ii) fraud or gross negligence; or (iii) fraudulent misrepresentation; or (iv) any other liability that can not be limited or excluded as a matter of law.

What does this warranty cover

The Warranty covers only Veleco-branded products and accessories that were distributed with defects resulting from the inadequate quality of the material, improper production technology, improper assembly contrary to what the manufacturer warranted in Veleco’s user manuals, technical specifications and other Veleco Product published guidelines for a period of one year from the date of original retail purchase by the end-user..

In the event of any defect in materials and workmanship, you will be able to direct your claims to Veleco even in situations where you purchased the Veleco Product from a third party.

Important: All claims made under the Veleco One-Year Limited Warranty will be governed by the terms set out in this warranty document.

What does this warranty NOT cover

The warranty does not apply to any non-Veleco Brand Products, even if packaged or sold with them. Non-Veleco Brand Products may be an additional benefit provided by a member of the Authorized Reseller Network and as such are a subject of additional terms and conditions provided by third-party Retail Sellers.

This warranty does not cover: (a) damage caused by the Customer, third party or force majeure; (b) damage caused by unauthorized modifications and / or replacement of parts outside of the Veleco authorization; (c) cosmetic damage, including but not limited to scratches, broken plastic, dents that occured during usage; (d) damage caused by improper operation of the Product outside of the provided user manual or any other Veleco published guidelines; (e) defects caused by normal wear and tear or otherwise due to aging and usage of consumable parts, that has not occurred due to defect in materials or workmanship. This includes: damage or wear to tyres, damage to brakes, damage to brake pads, damage to rims, damage to battery, tearing or wiping of the seat cover, damage to shock absorbers, breach of the frame geometry, engine damage due to lack of oil caused by the fault of the user, damage to battery caused by irregular or lack of recharge, mechanical and thermal damages and defects caused by them; (f) damage caused by use with a third party components of products outside of Veleco Product specifications; (g) damage caused by accident, abuse, misuse, fire, earthquake or other external cause; (h) damage caused by service (including upgrades and expansions) which were not performed by Veleco or authorized representative of Veleco; (i) damage resulting from negligence and lack of periodic inspection checks.

Holder of warranty responsibilities

The Warrantee is responsible for proper maintenance, storage and usage of the Products. As such, the Warrantor is released from liability if the Warrantee does not perform periodic inspections which should be performed at the latest by 3/9/12/18/21 months from the date of the purchase.

Veleco procedures in the event of warranty claim

If a service claim is submitted to Veleco during period of the Warranty, Veleco will, at its option:

  1. Repair the Veleco Product, using new parts that are equivalent in performance and reliability, or
  2. Replace the Veleco Product with the same model (or with Warrantee consent a product of similar functionality), equivalent in performance and reliability, or
  3. Issue refund in exchange for the return of Warrantee Veleco Product.

Any replacement item (product or part) or issued refund becomes the property of the Warrantee, while the replaced item (product or part) becomes property of Veleco.

Any replaced part or product assumes the remaining warranty of the original Product or a separate warranty of ninety days from the date of replacement / repair.

Veleco reserves the right to repair or replace products and parts with comparable products and parts that comply with local standards.

Complaint procedure

  1. The Warrantee is obliged to notify the Warrantor about any noticed defects of the Product, which became apparent after the sale of the Product within 3 working days from the day of the notice. The documents allowing the beginning of the complaint procedure are original proof of the purchase and the correctly completed warranty card.
  2. All claims under the Warranty should be submitted to the place where the vehicle was purchased in the written form and contain a list of perceived defects associated with the Product.
  3. Consideration of the complaint will take place within 14 business days of reporting the defects in the service, while the repair will be performed within the time agreed with the Customer.
  4. Issues not included in this card are regulated by the relevant provisions of the Civil Code.

Warranty service options

Veleco will provide warranty service through one of the following options:

(i) Home-call servicing. Official Veleco service cars and engineers might visit the Customer at the agreed location and within agreed time-frame.

(ii) Collection servicing. If Veleco determines the Warranty issue exceeds the extent of repairs / replacements a Home-call servicing can provide, Veleco will take the Product to its official warehouse for a period of time necessary for repairs.

(iii) Do-it-yourself (“DIY”) servicing. Under DIY serving, Veleco will provide the Customer with replacement parts as well as instructions how to perform the servicing. Customers are then requested to make repairs in the authorized local vehicle workshop, with an invoice to Veleco name. Veleco will then reimburse the cost the customer had to pay for the necessary repairs.

End statement

No member of Veleco Authorized Reseller Network, agent or employee is authorized to make any alterations to this warranty. If any term is held to be illegal or unenforceable by the force of law, it will be excluded from the warranty and the legality of the enforceability of the remaining terms shall not be affected.

© 2021 Veleco sp. z o.o. All rights reserved.